Shipping policy
SHIPPING POLICY
Free Ground Shipping
We offer free ground shipping on all orders to the 48 contiguous United States.
What's Included:
- Standard ground shipping via our preferred carriers
- No minimum order required
- Tracking information provided
- Signature may be required for high-value items
Delivery Time:
- 3-7 business days after order is processed and shipped
- Transit time varies based on your location and distance from our California warehouse
Processing Time
Most orders ship within 1-2 business days.
Processing Schedule:
- Orders received by 3:00 PM PST are typically processed the same day
- Orders received after 3:00 PM PST are processed the next business day
- Business days: Monday - Friday (excluding holidays)
- No weekend processing - orders placed Saturday/Sunday ship on Monday
During Peak Seasons:
- Processing may take 2-3 business days during high-demand periods
- We'll notify you if your order experiences any delays
Expedited Shipping
Need your parts faster?
Expedited shipping is available upon request for an additional fee.
How to Request:
-
Contact us BEFORE placing your order:
- Phone: [your phone number]
- Email: [your email]
- Provide:
- Your shipping address (including ZIP code)
- List of parts needed
- Required delivery date
We'll provide:
- Custom shipping quote based on:
- Your location
- Package weight and dimensions
- Carrier rates (UPS, FedEx, or freight)
- Delivery timeline needed
Expedited Options (Typical):
- 2-Day Air: Delivery in 2 business days
- Next-Day Air: Delivery next business day (order by noon PST)
- Freight (for heavy items): Expedited freight options available
Note: Expedited shipping costs vary significantly based on part size, weight, and destination. Large or heavy tractor parts may require freight shipping at premium rates.
Shipping Locations
Continental United States (48 States)
Free ground shipping to all addresses in the lower 48 states
Alaska & Hawaii
Not included in free shipping
- Contact us for custom shipping quote
- Typically ships via USPS or air freight
- Additional charges apply based on weight and size
- Longer delivery times (7-14 business days)
Canada
Available upon request
- Contact us directly with your complete shipping address
- We'll provide a custom shipping quote
- Customer responsible for:
- Shipping costs
- Customs fees and duties
- Import taxes and brokerage fees
- Estimated delivery: 7-14 business days
- Tracking provided
To request Canada shipping:
- Email: [your email]
- Include: Full address, postal code, list of parts needed
- We'll respond within 24 hours with quote
International Shipping (Outside US & Canada)
Not available at this time
- We currently only ship to the United States and Canada
- Contact us if you have special circumstances - we may be able to arrange exceptions
Our Warehouse Location
All orders ship from our warehouse in California.
This central location allows us to provide:
- Fast shipping to West Coast (1-3 days)
- Reliable delivery across the United States (3-7 days)
- Access to major carrier hubs for expedited options
Warehouse Address:
8638 Darby Ave.
Los Angeles, CA. 91325
Tracking Your Order
Stay informed every step of the way!
How Tracking Works:
-
Order Confirmation:
- You'll receive an order confirmation email immediately after purchase
- Includes order number and estimated ship date
-
Shipping Confirmation:
- Sent within 24 hours of your order shipping
- Includes:
- Carrier name (UPS, FedEx, USPS, or freight company)
- Tracking number
- Estimated delivery date
- Direct link to track your package
-
Track Your Package:
- Click the tracking link in your email
- OR visit the carrier's website and enter your tracking number
- View real-time updates on package location
Need Help Tracking?
Can't find your tracking email?
- Check spam/junk folder
- Log into your account on our website to view order status
- Contact us with your order number
Tracking not updating?
- Allow 24 hours after shipment for carrier systems to update
- Check carrier website directly for most current information
- Contact us if tracking shows no movement after 48 hours
📞 Call us: (818) 261-3896
📧 Email us: arkotractorparts@gmail.com
Shipping Carriers
We ship via trusted carriers to ensure safe, timely delivery:
Standard Ground Shipping:
- UPS Ground
- FedEx Ground
- USPS Priority Mail (for smaller items)
Expedited Shipping:
- UPS 2nd Day Air
- UPS Next Day Air
- FedEx 2Day
- FedEx Priority Overnight
Freight Shipping (Heavy/Large Items):
- Regional freight carriers
- Liftgate service available (additional fee)
- Inside delivery available (additional fee)
Carrier Selection:
- We select the most appropriate carrier based on part size, weight, and destination
- You cannot request a specific carrier for free shipping orders
- Carrier requests accommodated for expedited orders when possible
Large or Heavy Item Shipping
Some tractor parts require special handling:
Items that may require freight shipping:
- Engines and engine blocks
- Transmissions
- Axles and drive shafts
- Large implement parts
- Palletized orders
- Items over 150 lbs
Freight Shipping Details:
- Curbside delivery is standard (driver unloads to curb/driveway)
- Liftgate service available for additional fee (if you don't have loading dock or forklift)
- Inside delivery available for additional fee
- Business addresses typically receive faster freight service
- Residential addresses may have limited delivery options
You'll be contacted if freight shipping is required:
- We'll provide freight quote before shipping
- You can approve or modify delivery options
- Signature required at delivery
P.O. Boxes & Military Addresses
P.O. Boxes:
Limited availability
- Small parts only (under 10 lbs)
- Ships via USPS only
- Large or heavy parts cannot ship to P.O. Boxes
- Provide physical address for tractor parts whenever possible
APO/FPO/DPO Addresses:
We ship to military addresses
- Ships via USPS Priority Mail
- Free shipping applies to APO/FPO addresses
- Delivery time: 10-21 business days (depending on location)
- Some large items may not be eligible
- Contact us to verify if your part can ship to military address
Delivery Requirements
Signature Required:
- Orders over $500 require signature at delivery
- High-value parts may require adult signature (21+)
- Someone must be present to sign
Missed Delivery:
- Carrier will leave notice with redelivery instructions
- Most carriers attempt delivery 3 times
- After 3 attempts, package returns to our warehouse
- Reshipment fees may apply
Business vs. Residential:
- Indicate if shipping to business address (can expedite freight)
- Provide business hours if applicable
- Let us know if loading dock or forklift available
Shipping Address Accuracy
Please ensure your shipping address is complete and accurate.
Address must include:
- Full street address (no abbreviations recommended)
- Apartment, suite, or unit number (if applicable)
- City, State, ZIP code
- Phone number (for carrier delivery questions)
Address Changes:
- Once order is processed, we cannot change the shipping address
- Contact us immediately (within 1 hour of order) if you need to update
- After shipment, contact the carrier directly to request address change (fees may apply)
Incorrect Address:
- If package is returned due to incorrect address provided, you'll be charged for reshipping
- Verify address carefully before completing your order
Shipping Delays
While we strive for on-time delivery, delays may occur due to:
- Severe weather conditions
- Natural disasters
- Carrier delays or service disruptions
- High order volume during peak seasons
- Customs delays (for Canada shipments)
- Remote or hard-to-access delivery locations
We will notify you if:
- Your order is delayed beyond normal timeframe
- Part is temporarily out of stock
- Shipping method needs to be changed
You can contact us anytime for updates:
- Phone: [phone number]
- Email: [email]
Lost or Damaged Shipments
Lost Packages:
If tracking shows delivered but you haven't received:
- Check with neighbors, building management, or mailroom
- Verify delivery address on tracking
- Contact us within 3 days of "delivered" status
- We'll file claim with carrier and resolve quickly
If tracking shows no movement for 7+ days:
- Contact us immediately
- We'll investigate with carrier
- Replacement or refund provided once loss is confirmed
Damaged Packages:
If package arrives visibly damaged:
-
Take photos immediately (before opening)
- Photograph all sides of box
- Photograph any visible damage
- Photograph packing materials
- Inspect contents carefully
- Contact us within 24 hours with photos
- Keep all packaging - carrier may need to inspect
We'll handle it:
- File damage claim with carrier
- Send replacement part immediately (if in stock)
- OR issue full refund
- Arrange pickup of damaged part (if needed)
- No cost to you for our carrier's damage
Refused or Unclaimed Packages
If you refuse delivery or don't claim package:
- Package returns to our warehouse
- Original shipping cost is non-refundable
- Refund issued minus return shipping cost
- 15% restocking fee may apply (for non-defective returns)
Exception: If part is defective or we shipped wrong item, full refund with no fees
Order Splitting
If your order contains multiple items:
- Items may ship separately to get them to you faster
- You'll receive separate tracking numbers for each shipment
- No additional shipping charges for split shipments
- Free shipping still applies to entire order
Backorders & Out of Stock Items
If an item is temporarily out of stock:
-
We'll contact you with options:
- Wait for restock (we'll ship when available - no extra cost)
- Cancel that item (partial refund)
- Cancel entire order (full refund)
- ETA provided when available
- No charge for delayed shipping on backordered items
You choose how to proceed - we're flexible!
Shipping Insurance
All orders are automatically insured at no extra cost:
- Full value coverage included
- Protects against loss or damage during transit
- Claims handled by us - you don't deal with carrier
For orders over $1,000:
- May require additional insurance documentation
- Signature required at delivery
Holiday Shipping
During major holidays:
- Processing times may extend to 2-3 business days
- Carrier delays more common
- Order early to ensure timely delivery
Holiday Cutoff Dates:
- Posted on our website before each major holiday
- Email notifications sent to customers
- Consider expedited shipping for time-sensitive needs
Federal Holidays (No Shipping):
- New Year's Day
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving & Day After
- Christmas Day
Commercial Accounts & Fleet Customers
Special shipping options for high-volume customers:
- Dedicated account manager
- Preferred freight rates
- Scheduled delivery options
- Will-call pickup available (California warehouse)
- Direct shipping to multiple locations
Contact our commercial sales team:
- Phone: (818) 261-3896
- Email: arkotractorparts@gmail.com
Will-Call / Local Pickup
Near our California warehouse?
✅ Free local pickup available!
How it works:
- Place order online or by phone
- Select "Local Pickup" at checkout
- We'll email when order is ready (usually same day)
- Pick up during business hours:
- Monday - Friday: 8:00 AM - 5:00 PM PST
- Saturday: 9:00 AM - 2:00 PM PST
- Bring photo ID and order number
Benefits:
- Save on shipping
- Get parts same day (if in stock)
- Inspect parts before leaving
Contact Us
Questions about shipping?
📞 Phone: (818) 261-3896
📧 Email: arkotractorparts@gmail.com
🕐 Hours: Monday - Friday, 8:00 AM - 6:00 PM PST
Saturday, 9:00 AM - 3:00 PM PST
We respond to:
- Phone: Immediately during business hours
- Email: Within 4 hours (business days)
Thank you for choosing Shop.Arko Tractor Parts. We're committed to getting your parts delivered quickly and safely so you can get back to work!