Return Policy
Return & Warranty Policy
**Last Updated:** March 6, 2026
At Shop.Arko Tractor Parts, your satisfaction is our priority. We stand behind the quality of our diesel and tractor replacement parts with a comprehensive return policy and warranty program.
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## 🔁 Return Policy
### 30-Day Return Window
You may initiate a return within **30 days of delivery** for any reason. To qualify for a return, items must meet the following conditions:
- Unused and unopened in original condition
- Original packaging intact with all included components
- Proof of purchase (order number, receipt, or invoice)
### Special Requirements for Fuel Injection Pumps
Due to the technical nature of fuel injection pumps, returns require **certified installation documentation** from a qualified diesel technician. This protects both you and us from installation-related damage claims.
Acceptable documentation includes:
- Installation invoice from certified diesel mechanic
- Service report from authorized repair facility
- Detailed installation log with technician signature
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## 🛡️ Warranty Coverage
### 6-Month Limited Warranty
We offer a **6-month warranty** from the date of delivery covering defects in materials and workmanship under normal use and service conditions.
Warranty covers:
- Manufacturing defects
- Material failures
- Workmanship issues
Warranty does NOT cover:
- Improper installation or misuse
- Normal wear and tear
- Unauthorized repairs or modifications
- Damage from accidents, neglect, or abuse
- Installation by unqualified personnel
- Use in applications not specified in product documentation
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## 🚫 Non-Returnable Items
The following items are *not eligible for return*:
- Items damaged due to improper installation or use
- Parts showing signs of wear, use, or modification
- Items without original packaging or missing components
- Fuel injection pumps without certified installation documentation
- Special-order or custom-configured parts (unless defective)
- Electrical components that have been installed or connected
- Items returned after the 30-day return window
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## 📦 Return Process
### How to Initiate a Return
Step 1: Contact Customer Service
Reach out to our team within 30 days of delivery:
- Email: arkotractorparts@gmail.com
- Hours: Monday-Friday, 8:00 AM - 5:00 PM EST
Step 2: Provide Required Information
- Order number
- Product name and part number
- Reason for return
- Photos of the item (if claiming defect)
- Certified installation documentation (for fuel injection pumps)
Step 3: Receive Return Authorization
Our team will review your request and provide:
- Return Merchandise Authorization (RMA) number
- Return shipping instructions
- Prepaid return label (for defective items)
Step 4: Ship Your Return
- Pack item securely in original packaging
- Include RMA number on outside of package
- Ship via carrier specified in return instructions
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## 💰 Refunds & Exchanges
### Refund Timeline
Once we receive and inspect your return, we will:
- Process refunds within 5-7 business days
- Issue credit to original payment method
- Send confirmation via email
### Return Shipping Costs
- Defective items: We cover return shipping costs
- Non-defective returns: Customer responsible for return shipping
- Refused or undeliverable packages: Customer responsible for return shipping and may be subject to restocking fee
### Restocking Fee
A 15% restocking fee may apply to:
- Non-defective returns
- Returns without original packaging
- Returns initiated after 14 days (but within 30-day window)
No restocking fee for:
- Defective or damaged items
- Incorrect items shipped by us
- Warranty claims
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## 🔄 Exchanges
We offer direct exchanges for:
- Defective items
- Incorrect items shipped by us
- Different part needed for your application
Exchange process:
1. Contact customer service with order details
1. Receive exchange authorization
1. Ship original item back (we cover shipping for defects)
1. Receive replacement item (expedited if available)
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## 🛠️ Warranty Claims
### How to File a Warranty Claim
Step 1: Document the Issue
- Take clear photos or videos of the defect
- Note date of failure and circumstances
- Gather installation documentation
Step 2: Contact Customer Service
Provide:
- Order number and date of purchase
- Description of defect or failure
- Photos/videos of the issue
- Installation documentation (if applicable)
Step 3: Warranty Review
Our technical team will:
- Review your claim within 2 business days
- Determine if issue is covered under warranty
- Provide resolution (replacement, repair, or refund)
Step 4: Resolution
For approved warranty claims:
- Replacement parts shipped at no charge
- Return shipping covered by Shop.Arko Tractor Parts
- Expedited shipping available upon request
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## 📞 Contact Information
Customer Service Team:
- Email: arkotractorparts@gmail.com
- Website: [shop.arkotractorpart.com](http://shop.arkotractorpart.com)
- Hours:Monday-Friday, 8:00 AM - 5:00 PM EST
Mailing Address for Returns:
Shop.Arko Tractor Parts
123 Darby Avenue, Los Angeles, CA 91325
*(Include RMA number on all return packages)*
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We’re here to help:
- Expert technical support
- Fast, reliable shipping
- Quality aftermarket parts
- Responsive customer service
If you have questions about our return policy, warranty coverage, or need assistance with a return, our team is ready to help.
Thank you for choosing Shop.Arko Tractor Parts – Keeping the backbone of America running!
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*This return policy applies to all purchases made through shop.arkotractorpart.com. Shop.Arko Tractor Parts reserves the right to update this policy at any time. The most current version will always be available on our website.*